Shipping policy
Shipping Policy
Last Updated: 27 July 2026
Thank you for shopping with Alllder.
We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.
Order Processing
- Orders are processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday to Friday, excluding UK public holidays.
- During busy periods, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times begin once your order has been dispatched.
United Kingdom
- Standard Delivery: 2–5 business days
International Orders
- Estimated delivery: 5–15 business days, depending on the destination and local customs procedures.
Please note that delivery estimates are not guaranteed and may be affected by weather, courier delays, customs processing, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Where applicable, free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided, your order may be delayed or returned to us. Additional shipping charges may apply to resend the order.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country’s customs authorities.
These charges are not included in the purchase price or shipping cost unless otherwise stated.
Lost or Delayed Parcels
If your parcel appears to be delayed, please check your tracking information first.
If you believe your parcel has been lost, please contact us and we will work with the shipping carrier to investigate the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review your claim and arrange a suitable resolution where appropriate.
Returns
For information about returning items, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, please contact our customer support team through the contact page on alllderstore@gmail.com
We appreciate your business and thank you for choosing Alllder.com